Need to speak to Mailchimp?
Sometimes even Chimp Answers can’t solve your problem!
“Hello… yes, I’d like to speak to Freddie the Chimp… I believe he works at Mailchimp?”
Straight to the Source
If you have a problem, if no one else can help, and if you can find them….maybe you can hire… The A Team
Ahh… the joys of being an ’80s kid and settling down on a Saturday evening to watch the A-Team.
BA shouting “I ain’t gettin’ on no plane fool”.
Hannibal fully in control – “I love it when a plan comes together.”
Sometimes, there is no substitute to speaking directly with the experts, if you can get hold of them.
Getting hold of Mailchimp
One of the great things about Mailchimp is that you can use an awful lot of its facilities for free.
The downside though is that unless you pay for Mailchimp, you won’t easily get access to their support team if you’ve got questions.
In the first 30 days of setting up your account, you get access to the help desk via chat (I find the chat desk VERY helpful and knowledgeable), but after that, you’re on your own (apart from, of course, the ever excellent Mailchimp Answers Facebook Group and the great resources on this humble website).
However, there are some things that even here at Chimp Answers we can’t help with – especially when it comes to account specific queries.
If you’re an Agency and a Mailchimp Partner, then you can speak to Mailchimp on behalf of your client, but if you’re on your own, then you may not be able to get the answers you need.
Hope is not lost
However, just because you’re on a free account, it doesn’t mean that you have no options available to speak to Mailchimp about.
In fact, there are a number of options open if you urgently need to speak to someone at Mailchimp or have an account issue.
Firstly, there are a couple of email addresses that you might find useful.
- Billing & Payment Enquiries
email@example.com can be used for any specific billing enquiries on your account.
- Account Issues
firstname.lastname@example.org is great if you’re having trouble accessing your account (someone’s lost a password, or the two-factor authentication isn’t working).
- Account Locked Issues
email@example.com for when you’ve been put in Mailchimp “Jail” (i.e. your account has been locked) – If you’re in this situation I recommend you read this article as well about Omnivore and Mailchimp’s inbuilt protection systems and responses
The other option is to reach out to them via their Social Media feeds. I’ve known several people who’ve been able to get their issues solved this way…
Just remember, that you’re not going to get an immediate response to your enquiry… it might take a bit of time.
Mailchimp want you to get your problems solved
Despite appearances, Mailchimp wants you to get your problems solved.
Using these links will help you with account specific issues and get you on the right track… but remember that this is just for account specific stuff.
If you want to know how to REALLY use Mailchimp and get your best practice questions answered… then you know where to go!
(hint… you’re on the website already!)
Robin Adams is a business owner who is passionate about helping businesses build effective marketing systems that work and don't waste money. Having a lifetime of Marketing experience (he's got a degree in Marketing before there were degrees in Marketing!) and having worked for big and small businesses and both client and agency side, he understands not only the theory, but the systems that are required to underpin everything.
51% marketer and 49% Chimp, Robin is the main man behind chimpanswers.com and the Mailchimp Answers Facebook Group - the world's biggest Mailchimp User Group. Connect with him on Linkedin.
If you want someone to help you with your Mailchimp account, whether it's setting it up, reviving it or just keeping it ticking over, don't be shy.
Join Our Troop
Like this article? Subscribe now to receive free tips and resources on Mailchimp and marketing.
The Mailchimp Fundamentals
There are some things that are 'Fundamental' to doing Mailchimp the right way.
We call them 'The Fundies'
Join the World's Biggest Mailchimp Community
The Mailchimp Answers Facebook group is the world's biggest Mailchimp community
Everyone has Questions
Understand the 10 most asked questions about Mailchimp... and get the answers to each of them.
A short video course with screen captures of the 10 most popular questions about Mailchimp.