Now that we’ve confirmed payment, we need to get a date in place for the support calls and ideally sort out access to your account so we can see what we’re working with prior to the training session.

Access to your account isn’t required for a Support Call, so if you don’t want to set this up, please let us know by emailing us at support@chimpanswers.com – but we recommend it so that we can give you the best advice and training and it’s relevant to your situation.

• When it comes to access to your Mailchimp Account, the information you provided will allow us to create and send you a Non-Disclosure Agreement (unless one is already in place) to provide you with some extra peace of mind whilst we carry out the account check-up.
• When you receive this, please read it and digitally sign it.
• Once the NDA is signed, we’ll then request access to your Mailchimp Account through our Mailchimp agency set up (again, unless we already have access)- you won’t need to share passwords etc. with us (and once the analysis is complete, you can remove us from the account should you want to easily).
• This will come via an email from Mailchimp with our details on. Just click the link, log into your Mailchimp account and select the level ADMIN – we need this level of access so we can check what you’re billing level is and if it’s the right one.
• We’ll confirm back to you if we’ve got the right level of access and will make sure we’re ready for the training.

…and then we need to get a date in the diary for the support calls.

Use the calendar to pick a date to carry out the first support call – remember, we need a few days to ensure we’ve got access to the account so please take that into account when you’re booking.

If you can’t find a day/time that works for you, please email us directly (support@chimpanswers.com) and we’ll do our best to accommodate your situation.

Once we’ve completed the first support call, we’ll send you a link to book the second session at a time that allows you to absorb the initial support (and do any agreed “homework”!)

Also, if this is the first time you’ve registered with us, we’ll also send you some follow up information on Chimp Answers, along with some of our best resources to help you get the most from Email Marketing.

While you’re here – there’s a few things that you might want to check out which will help you get even more out of Mailchimp:

• If you’ve not do so already, you should definitely check out our Mailchimp blog here. It’s one of the biggest resources for Mailchimp on the internet and covers all aspects of Mailchimp (and it’s fully searchable!)
• If you’re looking for a quick answer, then the best place is to join the FREEE Mailchimp Answers Facebook group. This is one of the largest Mailchimp communities out there and you can always get a quick answer to point you in the right direction from the many experts who hang out there.

Thanks again for your interest and we really hope we can help you unlock Mailchimp and do it the right way.

Robin Adams,
Chimpmaster General – Chimp Answers