0203 418 9740 robin@chimpanswers.com
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"OK... which of you guys has got the password to the Mailchimp Account?"

Get someone who knows what they're doing to get your Mailchimp account right

Starting from Scratch?

No account? No problem! Build from scratch… the right way

Reviving a Dead Account?

Get rid of the dead weight and re-energise your database

Ongoing Support Required?

Stop wasting time on stuff someone else can do better than you (and quicker)

System Development?

Build a complete system and have your marketing on autopilot!

Mailchimp is easy to begin with, but then…

One the great things about Mailchimp is that it’s actually an easy system to get started with.

It’s designed to be something that pretty much anyone can pick up and run with… and this has prompted its massive growth since appearing on the scene in the early 2000’s.

But, just because it’s easy to start, doesn’t mean it’s easy to take things to the next level… and in most cases, businesses barely scratch the surface of it’s potential.

Mailchimp is a pretty powerful marketing tool when used correctly (and continues to add new strings to its bow regularly)… if only businesses would see that potential.

Getting Lost in the Jungle…

Because Mailchimp is so easy to get started with, the hidden potential that’s beneath the cheeky chimp image is often never discovered… and it takes an expert to really know how to tame the chimp and get it to work for you (and not against you).

Without a guide that knows where to go, businesses who look to go deeper (or those that try to), spend many hours, trying to unlock the opportunity Mailchimp gives, and yet many can still end up no closer to their goal (and in some cases even further away!).

If you are keen to understand Mailchimp in further depth, or even looking to add it to your range of offerings, then in-depth Mailchimp training is available.

…but if you just want someone to tame your chimp, finding a Mailchimp expert is the best route forward – and one that really knows their stuff.

You don’t have to do it yourself…

Unlike many other businesses out there, Chimp Answers are 100% pure undiluted Mailchimp specialists.

We don’t use any other tool when it comes to email and have spent 10 years working with the system and helping businesses like you squeeze every last drop of benefit from it.

Because we know how to do things, we don’t waste time on stuff that doesn’t matter or doesn’t work, and can focus on helping you realise the true potential of your database (or help you build one from scratch).

Leaving you to concentrate on the stuff you should be concentrating on – running your business.

Unlock the Potential

No matter the challenge, we’ve the skills to make the most of your Mailchimp.

  • Setting up your account the right way (to prevent pain down the track)
  • Building automations and workflows to save you time and money
  • Building complete capture and convert systems using Landing Pages and nurture sequences
  • Reactivating a dead account that’s been dormant for too long
  • Cleansing a “dirty” account that’s got lots of dead weight.

These are just some of the activities we can help with (check out more in-depth insight here).

…and along with the Mailchimp expertise, we’re not just email geeks!

Planning and Structuring your chimp is Robin Adams, a marketer with over 25 years experience helping businesses grow through effective marketing activity.

With an actual marketing degree (back when there weren’t that many places to get one) and an MBA, Robin has the experience and background to see the bigger picture and how everything can fit together.

…but unlike other strategic marketers, who live with their head in the clouds, Robin is more than happy to get his hands dirty and relishes the fact that he’s “51% marketer, 49% geek“. In fact, he’s pretty much done most things marketing in his career, of which Mailchimp is a big part.

…and in 2016 he launched the Facebook Group – Mailchimp Answers – which is now the biggest community of Mailchimp users in the world.

What Happens Next?

If you want to get your Mailchimp sorted (and not waste time and energy trying to do it yourself, then a FREE introductory 30 minute chat is the best step forward.

Stop wasting time (& money) and start increasing turnover

Time and money are a limited resource in every business… and the successful ones know what to allocate and to where.

Using Chimp Answers to support your marketing efforts will ensure that you stop wasting time on learning stuff that someone else knows, and can reallocate that time (and money) to things that matter and need your 100% focus.

Whether it’s simply managing your existing Mailchimp account, building a new one from scratch, reviving and cleaning a tired list or helping you build a complete automated email marketing system, we’ve seen and done it all.

…and everything we do is with a marketers eye for opportunity and growth – so it’s not just ticking boxes, it’s adding value to your overall activity.

Let us help ensure that Mailchimp isn’t a cost to your business… but is an opportunity.

Challenge Us!

If you want someone to help you with your Mailchimp account, whether it’s setting it up, reviving it or just keeping it ticking over, don’t be shy.

We started working with Robin to understand whether we could build a complete Marketing System combining MailChimp and our existing CRM system.  As a car retailer, effective and prompt communication is essential, and understanding where people are in the buying process is very important in the messages we send out.  Robin’s understanding and knowledge of MailChimp was essential in knowing what could be achieved with the systems, which is much more than we originally thought possible, and his marketing knowledge helped us develop a very clear and effective marketing system.  Our first marketing emails went out and generated the sale of 2 cars, which is a massive payback on the investment and proof that the system works.  If you’re not sure about whether MailChimp can deliver for your business, have a chat with Robin, we did and it’s paid off brilliantly.

Emma Crosby

Marketing Manager, Creation Flooring

Let Us Help You

Mailchimp needs to work for your business. Let us ensure it does and give you time to concentrate on the stuff you should be focusing on.

"…a weight off my mind and a clear vision forward"

Although I’d been in business for several years, and developed quite a successful business I was struggling to develop a coherent marketing plan.

A few meetings with Robin cleared my mind and gave me a clear priority list of what I needed to do next (and also what not to do!).

It was a big weight off my mind and I now have a clear vision forward for my business, which has reduced my stress and helped me grow my business even further.

Robin’s ability to combine the broad strategic thinking with hands on implementation skills is a perfect combination.

Ellie Kelly

Founder, Buttons Parties

The types of Mailchimp project we can handle for you

With over 10 years of experience in working with Mailchimp and handling a wide variety of different types of business. Here are just some examples of the work we could be doing for you… 

Starting A Mailchimp Account From Scratch

We’ve helped create over 100 different Mailchimp accounts and know exactly how to get things right, from account structure to database design. We’ll also help building email templates (and ones for landing pages if they are in the scope) and help guide you in managing the account once it’s set up.

Setting up your Mailchimp account the right way from the start means you’ve the foundation to grow effectively in the future, without the need for costly ‘re-engineering’ down the track – something we see (and have to solve) all the time. 

Reactivitating Dead Accounts

It’s the same old story.  Business starts, gets all enthusiastic about Mailchimp and building a database… and then after a while decides to focus on other stuff… and the database goes cold… and eventually dies.

…and then they realise what an asset it is… and wonder if it’s too late to revive their list?

Reviving dead lists in Mailchimp is a tricky business, especially if you’ve not communicated with them for a long time, but if handled in a pragmatic and ethical manner, and given the right focus, most lists can be recovered in some manner and start adding value again (plus can be integrated with new activities to grow the audience further).

We’ve brought back many databases “from the dead” and helped them become a true business asset, and done it in a completely ethical manner, without undermining the businesses reputation both in the real world, but also within Mailchimp.

Audience Cleansing

Just because you’ve got a database, doesn’t mean it’s any good… and any good email marketer knows that a clean database is a happy database.

We work with existing Mailchimp users to ‘clean up their chimp’ and get rid of the deadweight that undermines campaign success… without damaging their reputation as an emailer.

Email deliverability is massively important and a ‘dirty’ list with limited engagement will cause it to drop. Cleaning things up regularly will give you the best chance to get your email into an inbox.

Merging Audiences & Tidying up Accounts

Mo Audiences, Mo Problems.

It’s a mantra around these parts. The more audiences you have, the more problems you’re going to have (don’t believe us?… check out this article which explains it all)… but the thing is that there are lots of pitfalls and problems when it comes to tidying up an ‘unruly’ chimp.

Because we know Mailchimp inside out, we know all the potential traps of merging audiences together and now exactly how to avoid them.

Tidying up an unruly Mailchimp account the wrong way could spell disaster… doing it the right way could save you money and time AND ensure you’re set up for success in the future. 

Ongoing Email Management

Hands up if you like writing emails.


We understand that sometimes writing and sending an email in Mailchimp can be challenging – whether it’s getting the right format (and the right template), ensuring it looks good in all media and has all the right links.

That’s why we help you get your emails out at the right time to the right people (and can give insights into how best to structure and design them for maximum effect and impact)


Complete System Development

There’s more to Mailchimp than email… and as time progresses Mailchimp is continually adding new elements and items to the system.

Because we’re Marketing & Mailchimp combined, we know all the bits, whether it’s setting up landing pages, designing websites (yes, you can do that now in Mailchimp), building automated email flows (which happen on autopilot) and ensuring that they all fit together nicely AND are future proof allowing the system to grow along with your business.

Having a complete automated email marketing system will save you time (as all the emails are automated!) but also make your business more responsive AND effective – and it will have a big impact on your bottom line. 

Still Not Sure? Why not ask!

If you’re still reading this, then chances are you are not sure whether we can help you.

Apart from divine inspiration, the only way to get that question answered is to give us a call.

So click the button below and let’s see what could happen… We promise we’re nice and won’t bite!

Why choose us?


We only use Mailchimp and use it for our business, so we practice what we preach. 

Business Focused

Mailchimp is not a toy, it’s a business tool, and we know how to get it working for your business on several levels.

Mailchimp Partner

We’re a Mailchimp Partner, which means we really understand Mailchimp. Check out our listing here.

We've got the love

We’ve worked hundreds of people and are consistently getting great feedback – check it out here.

Mailchimp Limits

Because we know Mailchimp… we know what it can do, but also what it can’t do… and how to get around some of those limitations

Book a Call with us

Looking for other types of support?

Mailchimp done for you not the right solution? Check out the other areas we can help you in.

Mailchimp Training & Support

Doing it yourself? Get advice and guidance to do Mailchimp the right way and avoid common pitfalls

Click to learn how Mailchimp really works

Marketing Implementation

Stop talking and start doing. Support to get your marketing actually done right for you

Click to see how we can implement your marketing

Marketing Mentoring & Support

Advice and guidance on what you really need to be doing with your marketing (and what not to do)

Click to see how we can guide your marketing

Virtual Marketing Director

In-depth support for businesses to plan and implement effective marketing

Click to see how we can support your Marketing

Check out our Latest Mailchimp Blogs

The importance of a clear out

It’s amazing what you find lurking in your cupboards. Cleaning your Mailchimp audience (getting rid of the zombies) is easier than cleaning out your wardrobe! And what’s better is that it benefits you in two ways.

The Segmentation Rules of Mailchimp & Email Marketing

If you want to succeed in Mailchimp, then you really need to be segmenting your database, but where do you draw the line? When can you segment too much?

Mailchimp Free Domain For 5 Years

Mailchimp have recently started a promotion offering free domains to their customers. Here’s an insight into the detail and if it’s right for you

Contacting Mailchimp

Sometimes, even here at Chimp Answers, we can’t solve your issues… and you need to speak direct to Mailchimp. Here’s how you can contact Mailchimp directly.

Omnivore and Getting out of MailChimp Jail

Sometimes with emails, things go bad. Don’t fret if you get tabbed by Omnivore, it’s usually easy to solve – as long as you haven’t done something bad!

Don’t Pay Too Much for Mailchimp

Recession or Boom, you don’t want to pay more than you need to. Keep your Mailchimp costs down with this checklist of Mailchimp budget tips.

Welcome Emails

First impressions last and your first email to someone is the most important one you’ll ever send, both to them, but also to ensuring you’re not marked as spam

Mailchimp – VAT in the UK

From February 17th 2020, Mailchimp is adding VAT it’s bills for UK business customers… read about it here and what to do if you are/are not VAT registered.

Speed Counts

If you’re not automating an immediate response to a form completion on your website, you are losing business. Don’t agree? Here are 6 reasons why speed matters

Should You Pay For Mailchimp?

A very common question asked about Mailchimp is “Should I upgrade and pay for Mailchimp?” Well… there are some reasons to upgrade… and some reasons not to